Personal contacts generate trust and loyalty. It is essential for customer-facing employees to react to their customers’ concerns in an attentive, efficient and solution-focused manner. A professional presence and good communication skills convey an impression of competence and are vital for shaping positive long-term business relationships.
The trainers delivering our courses have both theoretical and methodological knowledge and are familiar with the challenges facing customer service staff from their own experience. They give tips for practitioners that make all the difference when dealing with customers in their day-to-day working lives.
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